Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Email address, name, password
• Content: Documents, text, and creative works you create
• Payment Information: Processed securely through Stripe (we don't store card details)
• Usage Data: How you interact with our Service
• Device Information: Browser type, IP address, device identifiers

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your payments and fulfill service requests
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns and optimize performance
• Detect and prevent fraud and abuse
• Comply with legal obligations

3. AI and Your Content

Your content is private: We do not use your documents or creative works to train AI models or share them with third parties, except as necessary to provide our Service (e.g., processing through AI APIs).

AI Processing: When you use AI features, your content is sent to third-party AI providers (OpenAI, Anthropic, Google) solely for processing your request. These providers have their own privacy policies.

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Stripe for payments, AI providers for text generation
• Legal Requirements: If required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encrypted database storage
• Secure authentication with bcrypt password hashing
• Regular security audits and updates
• Limited employee access to user data

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your documents and content
• Opt-out: Unsubscribe from marketing emails

To exercise these rights, contact us at privacy@upost.com

7. Data Retention

We retain your information as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance and fraud prevention.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and security
• Preferences and settings
• Analytics and performance monitoring

You can control cookies through your browser settings. See our Cookie Policy for more details.

9. International Users

If you access our Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from your country.

10. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or our data practices:
Email: lscala@upost.com
Phone: (817) 320-5334
Mail: UPost.com, Arlington, TX